Thirty Day Cancellation Policy: Residential, Small Business and Catering regular subscribers have a right to a full refund if they cancel their subscription in writing within the first thirty days of service and request a refund.
One Day Cancellation Policy: If an event or special occasion client cancels their service at least 24 hours prior to the event they will receive a full refund of any deposit or fees paid. If an event or special occasion client cancels within 24 hours of the even they will receive a refund of up to 50% of the total estimated costs.
Ongoing Event Cancellation Policy: We cannot give refunds for cancellations once we have arrived at an event or delivered buckets in advance of a self-service event.
Tax Policy: Applicable taxes will be retained and remitted, pursuant to state and local laws.
Supersession Policy: All cancellation policies may be superseded for safety reasons, or extenuating circumstances. In which case, we will be the sole decider of what refunds, if any, may be given.
Third Party Fee Policy: Any third party booking or credit card payment fees may not be refunded if a third party charges a fee that won’t be refunded to us. We must deduct any third party fees regardless of the type or reason for a cancellation not initiated by us.
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